Questions?


Shipping

We don’t think you should be paying extra to get your Calavera so we ship for free with USPS* first class mail to any destination in the USA. We also ship internationally (rates vary).  Usually, as long as you live in a fairly populated place, 1st class packages will be there within 10-14 business days. Unfortunately you will be liable for any duty or tax that your country might charge. We want you to get your suit as soon as possible and aim to pack and send off your order within 2 business days. Delivery for the US takes 1-4 business days depending on location. Orders containing pre-sale items are estimated to ship in the period stated on the checkout page.

*A minimum of $35 is required. Please check conditions with the relevant provider for the shipping you choose as some methods excludes tracking and insurance. Calavera is not liable for lost packages.

Returns

Hassle-free returns are offered in the USA (with the exception of Alaska and Hawaii). Fill in the return form and we will send a return slip and label to your email within 24 business hours. The $6.90 cost of the FedEx return label will be deducted when we issue your refund. You can choose to either exchange your suit or get a full refund. You will have to pay for the exchange order but the old items will be refunded in full (minus return shipping) so that in the end you only paid for the items you are keeping. We try to get you processed as soon as possible but it can take up to 7 business days for us to get you a refund from the time we receive the package. Your exchange order will be sent out within 48 hours of receipt though. You can return any unused products as long as the post stamp date on your return package is within 30 days of the date you received it.

No return of sales items.

Customer Service

Easiest way to reach us is by using our contact form, where we get back to you within 24 business hours. You can also give us a call (+1 714 594 7373) or hit us up on Skype (calaveraswimwear), but at times you might get a voicemail greeting you. No worries, we will get back to you within 24 business hours as well.

Address

Mailing address:
Calavera
1976 S La Cienega Blvd
#314
LA, CA 90034
USA
 
Office address:
5447 W Pico Blvd
LA, CA 90019
USA
Business hours: Mon - Fri 9 a.m. - 5 p.m. PT

 

Be first

Join our mailinglist and become an insider